support

Stuck, found a bug, or have an idea? Email support@digitalavenue.se and we'll get back to you.

If you're reporting a problem, it helps to include your device model, your iOS version, and the level you were playing.

Common questions

How do I turn a piece?

Tap a piece on the page to select it, then drag its round handle. It turns in small steps. To take a piece off the page, drag it back to the tray, or use Undo or the bin at the top.

What do the stars mean?

One star for solving the level, two if you used par pieces or fewer, and three if you also grabbed the gem on the way. Par is shown next to the level's name.

My ball missed. Do I have to start over?

No. When a run fails, your pieces stay where they were. Move one and press play again.

Do I need to time my tap with the moving platforms?

No. Platforms wait at the start of their track while you build, and every run starts them from the same spot. A faint copy shows where each one travels to.

How does the daily puzzle work?

There's a new puzzle every day, picked from the date on your device. Solve one every day to keep your streak going. Missing a whole day starts the streak again. The daily puzzle is part of the full game.

I bought the full game but it's locked.

Open the game's settings and tap Restore purchase, signed in with the same Apple Account you bought it with.

Is my progress saved if I change devices?

Your progress is stored on your device and moves with it when you restore a new iPhone or iPad from a backup. It isn't synced between devices.

How do I start over?

Open settings and choose Reset progress. Your settings are kept, and it can't be undone.

There's no sound.

Check that sound and music are on in the game's settings. Scribble Ball also follows the silent switch on your iPhone.

How do I get a refund?

Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.